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Discover our remote customer IT support solution for Datex Corporation.


A leader in WMS solutions.

Datex Corporation is a prominent provider of software solutions for warehouse management, supply chain management, and logistics, established in the late 1970s.

Known for its Datex Footprint WMS, the company offers flexible, industry-specific solutions for complex logistics challenges, including inventory and order management, across various sectors like 3PL, pharmaceuticals, and cold storage.

Warehouse Management System

Developed to be highly reliable and flexible, Datex warehouse management solutions utilize an innovative database architecture and design to minimize data loss, simplify report writing and help increase the speed of searches and system performance.

Datex's Footprint

Datex Corporation is a prominent provider of software solutions for warehouse management, supply chain management, and logistics, established in the late 1970s.

Industries Served

Solutions for industries such as third-party logistics (3PL), warehousing, manufacturing, pharmaceuticals, cold storage.

Customer Base

Datex serves businesses ranging from small operations to large, multinational corporations.

Global Presence

Datex has a global footprint, with its solutions being utilized by companies around the world.

Awards and Recognition

Datex has received various industry awards and accolades, highlighting their innovation, service quality, and their supply chain solutions.
The problem to solve

Datex Corporation embraces a customer-focused approach, providing extensive support and consulting services to help clients fully leverage their software solutions. This encompasses training, system implementation support, and ongoing technical assistance.

The company’s dedication to innovation and customer service has solidified its esteemed status in the supply chain and logistics sector.

Aiming to uphold their exceptional customer service standards, Datex sought to build customer support teams capable of delivering 24/7 assistance while also seeking ways to lower operational costs.

To achieve this, they turned to Hammerulo for a solution to enhance their existing customer support team, increase their service capacity and efficiency, and reduce support expenses.

Datex software is very user friendly. It makes it easy to train new employees and that’s important when you have a workforce that is multi-language with a high turnover rate

Sue Johnson- Warehouse Manager, Merchants Cold Storage
Hammerulo's Solution
Hammerulo's Services
  • Customer Support
  • Technical Support
The Results

Thanks to Hammerulo’s solution, Datex’s customers have warmly received the boost in remote support services, enjoying unparalleled, 24/7 support that enhances their experience with Datex’s flagship WMS offerings.

We developed a custom solution for Datex, rapidly assembling a skilled & cost-effective remote support team within the required timeframe.

The support team was specifically chosen for their technical proficiency with Datex’s database system & the ability to scale according to Datex’s needs.

Our solution allowed Datex to directly manage the team, ensuring smooth integration & effective communication with their existing resources.

Hammerulo’s solution significantly enhanced Datex’s customer service, providing around-the-clock support & improving customer experience with Datex’s WMS solutions.