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Website Hammerulo Data Corporation

Technical Configuration Associate

Technical Configuration Associate

(Windows Workflow Foundation /SQL /SSIS/SSRS )

Essential Skills

  • SQL
  • SSRS
  • SSIS
  • Windows Workflow Foundation

Are you ready to join one of the fastest-growing established IT services companies in the Philippines? We’re searching for an enthusiastic and skilled Technical Configuration Associate for a warehouse management system for our U.S.-based client.

This role employs technical associate skills in support of existing clients. As part of a Customer Success Management Team, the Technical Configuration Associate will provide various applications and technical services required in the day-to-day operational support for clients’ customers.

They will be responsible for Configuration, Workflows, Reporting, EDI, and API deliverables related to technical issues and/or enhancement requests. They are expected to forge a strong bond with the client(s) and their fellow team members.

Role and Responsibilities

Client Responsibilities
  • Build a strong relationship with the client(s)
  • Clearly communicate with clients, solicit feedback, and provide periodic status updates
  • Support product upgrades
  • Provide training on new functionality when requested by the client
  • Provide training on new functionality after an upgrade to ensure the client(s) has full knowledge of new functionality added since their last production release and how to use the new functionality to full advantage for their business. This training should include all additional features in the software and not concentrate on what the client(s) requested themselves.

Technical Responsibilities
  • Using technical skills, develop requested functionality for existing clients to increase their usage of Datex WMS software
  • For Core Development requests, work closely with the Technical Configuration Manager and Customer Success Managers to facilitate priority and execution timelines
  • Create and maintain SSRS Reports, EDI Configurations, APIs, and Workflows
  • Maintaining artifacts in DevOps and tracking time within AutoTask
  • Participating in the design of solutions to existing client requirements
  • Willing and able to train others to enhance team member’s technical skills
  • Willing and able to train clients to increase technical self-sufficiency
Preferred Skills
  • Experience in Implementation and support activities
  • Client-focused, ability to build strong relationships with the client
  • Work directly with the client and Client Delivery Teams to ensure progress on their deliverable
Must have a working knowledge of:
  • SQL
  • SSRS
  • SSIS
  • Windows Workflow Foundation
  • APIs
  • XML (JSON)
  • Microsoft Office
  • Technical Documentation
  • Associate or Undergraduate Degree in a relevant subject, and/or Technical training or minimum of 5 years of relevant experience
  • Minimum of 5 years experience in client implementations and or continuous configuration and support
  • Ability to build and maintain collaborative relationships with team members and clients
  • Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
  • Ability to organize own work based on the priorities established
What’s in store for you:
  • Full-time position
  • Direct Hire
  • Permanent Work From Home
  • Industry-verified, competitive compensation and benefits package
  • HMO Medical Plan Maxicare Gold 200K MBL
  • SL & VL Credits with SL Conversion
  • Company-Issued Equipment/Laptop
  • Signing Bonus

If this sounds like you, then apply now for this fantastic work-from-home opportunity and join one of the Philippines’ leading IT teams.